An Oklahoma woman says that she was refused service at an Oklahoma City metro Burger King because she is deaf.
Rachel Hollis, of Oklahoma City, was making a stop to get her and her sons some food following their hockey practice.
“I had my order ready, I had it typed on my phone. I do that often when I go through drive-thrus, it hasn’t ever been an issue,” Hollis told News 4 through an interpreter. “I show him my order, and he gives me this face of frustration.”
Hollis said that started feeling uneasy, that’s when she started to video the incident. In the video, you can see the employee hand her a note that say’s”Can’t do a full order at a window. Too Busy.”
After time had passed, the employee can be seen as he comes back to the window and begins arguing with Hollis. “It has nothing to do with your disability, I have a disability too.”
After that exchange, the employee can be seen as he slams the drive-thru window shut.
According to Hollis, one of the worst things about the incident was that it happened in front of her kids.
“I could tell they knew something was going on, I was just trying to keep them calm,” Hollis said to News 4. “I said I’ll explain it to you when we get home. But they knew something was going on.”
Hollis says she tries to stay calm at that moment, but she’s tired of people being treated that way.
“When I got home, that was when I really broke down. I was very upset, I was crying, I was very tired. I’m tired of discrimination,” Hollis told News 4 through an interpreter. “I’ve never experienced anything like that, for someone to call the police. That’s crazy, it just doesn’t seem right.”
Burger King was reached by News 4 and this was the statement they gave:
All guests should be treated with respect and provided with a high level of service at our restaurants. The restaurant owner has reached out to the guest and her family to apologize, the employee was terminated and all employees at the location will undergo additional sensitivity training to ensure our customers always feel welcomed.
CLICK HERE to see the video.
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